Have clients gone COVID crazy?March 1, 2021Many people are fed up with stay-at-home orders, indoor dining disappearing, and freedoms lost during the pandemic. Clients may feel like grounded teenagers and act out with bad behavior.
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Trends impacting your team, discovering solutions and resourcesMarch 1, 2021When was the last time you and your team took a breather to assess what is working, not working, and resources to make your workday, delivery of veterinary care, and job more satisfying?
Start your year with some practice soul-searchingMarch 1, 2021While an inventory can be painful, it can also transform our personal and professional lives.
VPN Plus+ ExclusiveCurbside dilemmas: nine tips for troubleshooting the dreaded COVID protocolFebruary 11, 2021By Patty Khuly, VMD, MBAClient communication has taken a hit during COVID. Here are nine troubleshooting tips to help get your teams through the pandemic.
How our profession went viral: COVID-related changes in client behaviorFebruary 9, 2021Last March, when COVID-19 initiated its first round of shutdowns, most of us wrung our hands and wondered whether our profession could weather this.
VPN Plus+ ExclusiveTo 'dental month' or not to 'dental month?' February 5, 2021Veterinary technicians sound off on whether National Pet Dental Health Month is something worth celebrating.
Leveraging technology to drive profitability in your practiceJanuary 27, 2021Telemedicine, what was once simply “nice-to-have”, is slowly becoming a veterinary practice differentiator, particularly with the uptick in pet adoptions thanks to sheltering-in-place orders.
The three Es—A strategy to win clients overJanuary 27, 2021The concept of the three Es—energy, empathy, and edification—is an important secret you can use to wow clients.
VPN Plus+ ExclusiveVeterinary medicine's shameful secret: Making it up as we go along?January 21, 2021By Brennen McKenzie, MA, MSc, VMD, cVMAMany experienced veterinarians would admit to themselves we often feel uncertain about our knowledge, training, and skill when performing infrequent requests we are rarely called on to perform and which we have minimal training or experience with.
Words that turn confusion into complianceJanuary 18, 2021Subtle changes in your veterinary vocabulary can be the difference between client compliance and lost revenue.
