Employee assistance programs: The basicsFebruary 14, 2020Employers are realizing that when a staff member’s personal problems are left unchecked, they can fester, bubble over, and impact every aspect of their life, including job performance.
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Pet insurance: Learning from the U.K.February 13, 2020In 2018, the North American Pet Health Insurance Association (NAPHIA) reported an estimated 2.4 million insured dogs and cats, representing just two percent of the total pet population.
Getting out from under debtFebruary 13, 2020These days, it’s difficult to find a colleague who does not have debt. Sure there is “good debt” and “bad debt,” but how do you get it all paid off?
Why your clients are declining dentistryFebruary 13, 2020While eight out of 10 patients you examine will need dental treatments, fewer than four clients will accept professional care for their pets.
Courageous conversations: Respond, don't reactFebruary 12, 2020Rather than reacting when a conflict occurs, learn productive ways to respond to sensitive conversations with coworkers, management, and/or clients.
What a country song teaches us about patient/client careFebruary 12, 2020Around 1990, Marty Becker, DVM, founder of Fear Free Pets, overheard the mantra: “Let’s remember to practice today like pet owners are right there looking over our shoulders.”
Emerging ethical discussions in veterinary connected careJanuary 28, 2020As we look at adopting connected care in veterinary medicine, many ethical issues emerge that, when ignored, cause inertia, but when thoroughly reviewed and discussed, may allow us to participate in good conscience in the new data- and technology-driven economy.
Fear Free helps boost bottom lines, survey saysJanuary 28, 2020Fear Free certification has a positive impact on clinics, both financially and from a client-satisfaction standpoint.
VetSuccess metrics open to VHMA membersJanuary 28, 2020Veterinary Hospital Managers Association (VHMA) has partnered with VetSuccess on a union that will provide its members with information to help grow their practices.
LIU veterinary students to learn entrepreneurial, management skillsJanuary 22, 2020Students of the Northeast’s newest veterinary college will have the chance to refine their management and entrepreneurial skills this fall.
