What a country song teaches us about patient/client careFebruary 12, 2020Around 1990, Marty Becker, DVM, founder of Fear Free Pets, overheard the mantra: “Let’s remember to practice today like pet owners are right there looking over our shoulders.”
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Emerging ethical discussions in veterinary connected careJanuary 28, 2020As we look at adopting connected care in veterinary medicine, many ethical issues emerge that, when ignored, cause inertia, but when thoroughly reviewed and discussed, may allow us to participate in good conscience in the new data- and technology-driven economy.
Fear Free helps boost bottom lines, survey saysJanuary 28, 2020Fear Free certification has a positive impact on clinics, both financially and from a client-satisfaction standpoint.
VetSuccess metrics open to VHMA membersJanuary 28, 2020Veterinary Hospital Managers Association (VHMA) has partnered with VetSuccess on a union that will provide its members with information to help grow their practices.
LIU veterinary students to learn entrepreneurial, management skillsJanuary 22, 2020Students of the Northeast’s newest veterinary college will have the chance to refine their management and entrepreneurial skills this fall.
Practice management focus of UC Davis certificate programJanuary 10, 2020Those interested in running their own practice may want to consider heading to the Golden State to refine their business skills.
Stand out in a crowdJanuary 7, 2020It behooves us to always keep in mind our clients also have choices. They vote by walking in our door; it’s up to us to communicate why we deserve their business.
Training for dental successJanuary 7, 2020Many clinics have a dedicated technician or veterinarian who is comfortable with or does most dentistry procedures. But what happens when that person calls in sick or leaves the practice?
Put the bite back into your dentalJanuary 6, 2020A common conversation in the aisles of a forum held in Orlando, Fla., centered on the opportunity to improve dental care at the general practice level.
What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
