Five reasons clients will love your dental experienceFebruary 4, 2019What if clients loved their pets' dental experiences at your veterinary hospital? As most dogs and cats have periodontal disease by age three, you will speak with clients multiple times about dental treatments over their pets' lifetimes. Creating a positive experience for the first dental procedure can set you up for success when you need to present future care. Here are five strategies for creating stellar client satisfaction through your dental services. 1) Tackle paperwork in advance. Don't wait until the morning of procedures to get signatures. Clients may have experienced road rage while driving to your clinic, chased the cat for 45 minutes trying to get it into the carrier, and were late for work. Instead, have clients sign treatment plans and anesthetic consent forms on the day of diagnosis when they book procedures. At my recent seminar in Reno, Nev., a technician testified this tactic reduced a 20-minute surgical admission to seven minutes. A backup plan is to use text and email together. Two days before the procedure, text the client to confirm the admission appointment: "See you tomorrow at 8 a.m. for <pet name's> dental admission. No food after 10 p.m. Water is OK. We emailed …
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Practicing in paradiseJanuary 15, 2019In 1982, four scuba diving-loving colleagues came up with the crazy idea of setting up a veterinary practice on the beautiful Caribbean island of Turks and Caicos. To that end, they created 52 shares that would be available to other colleagues.
Are you an LCD manager or an HCD leader?January 9, 2019Observing the differences between lowest common denominator and highest common denominator management.
Is onboarding the key to better team retention?January 9, 2019If you’re working in a practice that is continually hiring and training, this article can help you understand the benefits of onboarding properly and possibly implementing needed changes.
A life lesson in veterinary careJanuary 4, 2019Tufts at Tech Community Veterinary Clinic in Worcester, Mass., is the nation’s first on-the-job veterinary clinic at a high school developed in collaboration with a veterinary school.
How to be great at delegatingDecember 18, 2018Delegation is an art form that is very valuable, yet sadly underutilized. Many high achievers are guilty of thinking “I might as well just do it myself” or “They won’t do it right.” Those who have tried delegating and lament that it doesn’t work for them probably weren’t doing it properly.
Are you leading or following your practice?December 11, 2018You rush from one intense exam to the next, going home exhausted at the end of the day. This firefighter approach to running your practice may have you following, rather than leading your business. As you begin a new year, reclaim the leadership role of your practice and take actions that move your business forward.
Professionalism—Own it!December 11, 2018Your veterinary clients deserve and expect to be greeted and cared for by professional veterinary team members. In addition, veterinary teams expect to work with courteous, thoughtful, and professional coworkers.
CT or MRI? When to use each and whyDecember 10, 2018The dilemma over whether to use CT or MRI is fairly common. While there are many cases that could be imaged via either modality, experts say there are specific instances where one is preferred over the other.
Ten ways to improve your clinic's cash flowDecember 6, 2018Cash flow in veterinary practices is challenged by several factors, but broken down, it’s simple: how much comes in versus how much goes out. Here are 10 ways your practice can immediately take control of its cash flow.
