AVMA surveys base to boost practice performanceAugust 2, 2017With big-box buyouts of veterinary practices on the rise, it’s critical that veterinarians understand how the size of their practice, the ratio of technicians to veterinarians, and different business models, such as partnerships, sole owners, and shareholders, affect their clinics’ bottom lines.
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The trends to watch for in the veterinary worldJuly 27, 2017Trend watching is must for those who run any type of business—and veterinary practices are no different. Some up-and-coming concepts and upstarts might seem disruptive and intimidating, but it’s better to be at the front end of the knowledge curve.
Got millennials? Why they're great in the vet practiceJuly 27, 2017Oh sigh ... we’re talking about those millennials again ... As you probably know, the subject tends to elicit more than just sighs in some veterinary circles. (Yes, expletives often are employed too.) Mostly this is because millennials, whether staff members or clients, are often perceived as entitled, self(ie)- obsessed and often just plain spoiled.
How to build a good reputation for your vet clinic onlineJuly 24, 2017Consumers form opinions about a business fast—regardless of the level of customer service provided. In fact, studies show that 68 percent of customers form an opinion of a business by reading just one to six reviews online, and that about nine out of 10 consumers determine whether they can trust a business after reading 10 or fewer online reviews.
Why wellness plans are great for your vet practiceJuly 20, 2017When Brakke Consulting conducted its Bayer Veterinary Care Usage Study in 2010-2011, it became clear that many pet owners wanted the opportunity to pay for routine veterinary service in monthly installments, according to John Volk, a senior consultant with the Dallas-based management consulting firm.
10 provisions that protect your veterinary client listJuly 20, 2017As a practice owner, you’ve done so much to get your business off the ground. You incurred debt, worked 12-hour days and made an unyielding commitment to client service.
How to achieve veterinary team success through synergyJuly 19, 2017At the foundation of every successful veterinary practice is a successful veterinary team made up of a kaleidoscope of colors (personalities), levels of responsibilities and passion in the care of veterinary patients and clients.
Could your veterinary records get you in trouble?July 19, 2017Dr. Jake Peregrine1 wrote the following surgery report: “cherry eye removal; excessive bleeding; Lasix/dex/pen/atropine.”
Use the 3 strikes method to deal with difficult clientsJuly 19, 2017While your team strives to create five-star experiences for every pet owner, you won’t please all clients. Do the best you can, but some clients you can do without. An American Veterinary Medical Association survey found veterinarians had been victims of cyberbulling by a 1-5 ratio.
Some states look to allow noneconomic damages against vetsJuly 11, 2017Rhode Island is considering a bill recently rejected by Maine that would allow owners the right to pursue noneconomic damages in civil lawsuits involving the inadvertent injury or death of a pet through medical care, according to the American Veterinary Medical Association.
