LIU veterinary students to learn entrepreneurial, management skillsJanuary 22, 2020Students of the Northeast’s newest veterinary college will have the chance to refine their management and entrepreneurial skills this fall.
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Merck's digital veterinary resource gets a face-liftJanuary 21, 2020Veterinary professionals and students on the hunt for a free, quick-access animal health resource are in luck.
Practice management focus of UC Davis certificate programJanuary 10, 2020Those interested in running their own practice may want to consider heading to the Golden State to refine their business skills.
Associate autonomy: How to preserve your professional independenceJanuary 9, 2020While being an associate has its charms, what can you do to preserve your professional independence?
Veterinarian nutritional guidance integral to pet healthJanuary 8, 2020While discussions related to nutrition might sometimes take the back seat during wellness checks, veterinarians should play a proactive role in their patients’ diets, as many owners are blind to their pet’s potential weight problem.
Training for dental successJanuary 7, 2020Many clinics have a dedicated technician or veterinarian who is comfortable with or does most dentistry procedures. But what happens when that person calls in sick or leaves the practice?
Banfield makes suicide prevention training freeJanuary 7, 2020The veterinary suicide crisis is top of mind for many in the animal health industry, and a new initiative from Banfield Pet Hospital hopes to combat this issue head-on.
What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
Eight (more) management mistakes to avoidJanuary 3, 2020Rather than learning from experience and making mistakes yourself, studying other leaders’ and managers’ blunders can help save you time and energy.
How to prevent no-showsJanuary 3, 2020No one likes being stood up. Why not avoid this problem before it starts?
