Tag Archives: customer service

New initiative honors veterinary customer service representatives Posted on January 2, 2019January 4, 2019 Client Service Representative Appreciation Week will be celebrated at hospitals near the end of January + Read More

How veterinary practices can improve client retention Posted on November 8, 2018November 8, 2018 by Richard Rowlands Studies have shown it costs five times as much to attract a new client than to keep an existing one + Read More

Why practice owners should copy hotels for inspiration Posted on April 4, 2018April 6, 2018 by Ryan Pirkle How focusing on the little things that define your patients’ experience will determine the success of your practice + Read More

Could your practice use a CWO? Posted on September 11, 2017September 11, 2017 Implement creative ideas in your clinic to give clients that wow factor + Read More

Is your vet practice a destination practice or irksome errand? Posted on April 24, 2017October 25, 2017 by Wendy S. Myers Six customer service tips to make your clients enjoy coming to your practice + Read More

5 reasons why you should think like your vet clients Posted on March 21, 2017October 27, 2017 by Patty Khuly, VMD, MBA And 5 reasons it matters that you do + Read More

The no. 1 way to lose clients? Disrespect Posted on November 1, 2016December 19, 2017 by Steven Pearson, DVM Here are five ways to ensure your veterinary practice can meet your clients’ needs + Read More

5 ways to win over your veterinary clients Posted on May 16, 2016May 31, 2018 by JADA LEWIS, CVT, SMART FLOW SHEET Provide great customer service with these tips + Read More