Five steps to five-star client serviceOctober 11, 2018When your clinic provides an extraordinary client experience, which entails taking that extra step to help clients and their pets feel welcomed, supported, and understood, there’s no doubt your team is going above and beyond expectations.
SPONSORED CONTENTOne dose protects for 12 months.One ProHeart® 12 (moxidectin) injection puts compliance in your control. + Get started
Morning huddles: Little effort, max resultsOctober 10, 2018While some dread attending yet another meeting, others enjoy daily get-togethers. Daily, you might wonder? Yes. Daily, brief morning huddles can save time and improve practice communication and culture.
How to listen... and truly hearOctober 2, 2018There are several advantages to being a great listener, and not all of them are purely altruistic. Here are some of my experiences with the power of listening.
Make Facebook work for your clinicAugust 16, 2018Social media is an important tool for any business today, including veterinary medicine. According to Statista, more than 81 percent of the U.S. population has at least one social media account. Importantly, 68 percent of U.S. adults use Facebook, and of that group, 74 percent of them access Facebook daily. When Americans access their Facebook accounts, they spend nearly 20 minutes per session on the platform.
Why mastering soft skills equals success in the veterinary fieldAugust 14, 2018In veterinary school, students learn hard skills, the tangible, technical assets that allow us to perform our jobs. Mastery of these skills is vital, but so is developing a complementary set of skills: soft skills.
Taking the fear out of anesthesiaJanuary 19, 2018During a checkup, you identify dental disease in a senior pet and explain the need for treatment. The pet owner declines care. In situations like this, veterinarians often blame price as the obstacle when fear of anesthesia may be the culprit.
What DVMs can learn from MDsDecember 12, 2017Not long after my first colonoscopy for screening, I reflected on the experience. Babac Vahabzadeh, MD, of South Denver Gastroenterology in Lone Tree, Colo., and his team have blended compassionate bedside manner with efficient protocols so that each patient’s experience is consistent.
Avoid body language blundersNovember 22, 2017Doctors and technicians will talk to multiple clients today, tomorrow, and the next day about their pets’ dental diagnoses and treatments. Among those clients, how many will accept professional care recommendations? Your medical team can use teaching tools and persuasive body language to help guide pet owners’ decisions.
How to talk to owners of obese pets for better patient resultsAugust 9, 2017A common misperception exists among veterinary professionals that addressing a pet’s obesity will offend a pet owner with obesity. This falsehood prevents many veterinarians from initiating a vital medical conversation, resulting in the avoidable suffering of untold millions of pets and owners spending countless millions in preventable pet care costs.
Conversation starters for the shy and introverted vet, vet techJune 14, 2017According to various personality tests, most vets (and techs) are introverts. After all, most vets (and techs) secretly prefer animals to people (shocking). Little did we know that we would have to interact with clients, colleagues, coworkers, receptionists and vendors far more than with animals.
