How to achieve veterinary team success through synergyJuly 19, 2017At the foundation of every successful veterinary practice is a successful veterinary team made up of a kaleidoscope of colors (personalities), levels of responsibilities and passion in the care of veterinary patients and clients.
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Could your veterinary records get you in trouble?July 19, 2017Dr. Jake Peregrine1 wrote the following surgery report: “cherry eye removal; excessive bleeding; Lasix/dex/pen/atropine.”
Use the 3 strikes method to deal with difficult clientsJuly 19, 2017While your team strives to create five-star experiences for every pet owner, you won’t please all clients. Do the best you can, but some clients you can do without. An American Veterinary Medical Association survey found veterinarians had been victims of cyberbulling by a 1-5 ratio.
Some states look to allow noneconomic damages against vetsJuly 11, 2017Rhode Island is considering a bill recently rejected by Maine that would allow owners the right to pursue noneconomic damages in civil lawsuits involving the inadvertent injury or death of a pet through medical care, according to the American Veterinary Medical Association.
Veterinary social work program a success for this vet hospitalJuly 6, 2017Compassion fatigue, burnout, depression and other mental health issues are big problems in the veterinary profession; suicide rates for veterinarians are extremely high too. Thankfully, this issue has veterinary school and organizations calling for more counseling and mental wellness practices in the veterinary profession.
Study: Pet owners more satisfied with clinics that play classical musicJuly 5, 2017The Journal of the American Veterinary Medical Association has released the abstract of a paper called “Effect of different types of classical music played at a veterinary hospital on dog behavior and owner satisfaction.”
The implications of being candid with veterinary clientsJune 26, 2017The duty of candor, a concept in human medicine, can be defined as a legal duty imposed on the medical practitioner to be open and honest with patients or their families when things go wrong that can cause harm.
Is corporate practice's 'cookie cutter' model better for pet patients?June 23, 2017Say what you will about corporate medicine (and trust me I do), I believe there’s something to be said for some of the methods corporate practices employ. In this case, I’m talking primarily about the much-maligned, checklist-based practice assistance system, aka the “cookie cutter” approach to managing medical methodology.
Why following payment card standards matters to your vet practiceJune 19, 2017Do you think your veterinary practice would survive if your privilege to accept credit and debit cards were suspended? Think about it—90 percent of your revenue comes through credit and debit card transactions.
Why you need to embrace digital communication in your vet practiceJune 14, 2017When a phone directory landed on my front porch last week, I tossed it in the recycle bin. Could postcards become as obsolete as the yellow pages for veterinary hospitals and suffer the same fate as that phone directory?
