Five reasons clients will love your dental experienceFebruary 4, 2019What if clients loved their pets' dental experiences at your veterinary hospital? As most dogs and cats have periodontal disease by age three, you will speak with clients multiple times about dental treatments over their pets' lifetimes. Creating a positive experience for the first dental procedure can set you up for success when you need to present future care. Here are five strategies for creating stellar client satisfaction through your dental services. 1) Tackle paperwork in advance. Don't wait until the morning of procedures to get signatures. Clients may have experienced road rage while driving to your clinic, chased the cat for 45 minutes trying to get it into the carrier, and were late for work. Instead, have clients sign treatment plans and anesthetic consent forms on the day of diagnosis when they book procedures. At my recent seminar in Reno, Nev., a technician testified this tactic reduced a 20-minute surgical admission to seven minutes. A backup plan is to use text and email together. Two days before the procedure, text the client to confirm the admission appointment: "See you tomorrow at 8 a.m. for <pet name's> dental admission. No food after 10 p.m. Water is OK. We emailed …
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Feline medicine scholarship now availableFebruary 4, 2019A new scholarship by Winn Feline Foundation and the AAFP, created to support future veterinarians and advance feline medicine, is now available.
New York Pet Fashion Show includes its first wheelchair pit bullFebruary 1, 2019A New York fashion event for pets will include its first-ever wheelchair pit bull. Rescue dog Effie Brown has been selected to represent all handicapped dogs at the New York Pet Fashion Show in her Walkin’ Wheels Wheelchair.
Dogs with bigger brains have higher cognitive capacitiesFebruary 1, 2019Larger-brain breeds have better short-term memory and self-control than smaller dogs, says a new study.
Couple alleges clinic killed their cat with incorrect doseJanuary 31, 2019A couple is suing a Queens-based veterinary clinic for allegedly prescribing a high dose of medication to a cat by mistake, causing it to pass away.
Foreign body ingestion in pets especially high during the Super BowlJanuary 31, 2019A pet insurance provider is encouraging veterinarians to remind owners to be mindful of what their pets are consuming during Super Bowl celebrations. Â
ASPCA honors a veterinarian for the first timeJanuary 29, 2019For the first time, a veterinarian has been honored by the American Society for the Prevention of Cruelty to Animals (ASPCA) for their efforts to provide critical care for animal cruelty victims.
Bridge Club recognizes two veterinary leadersJanuary 29, 2019Michael Cavanaugh, DVM, DABVP, chief executive officer of the American Animal Hospital Association (AAHA), and Julia Stephanus, founder and president of Avviare, received a lifetime Bridge Club membership from the video-based professional community.
Financial assistance for pet care now available across U.S.January 28, 2019A service focused on helping pet owners receive financial assistance to pay for veterinary care is now available in all 50 states.
UA receives $1.5-million gift toward food safety educationJanuary 28, 2019The University of Arizona (UA) School of Animal and Comparative Biomedical Sciences (ACBS) has received a $1.5-million gift to establish an endowed chair in food safety education.
