Ready to reopen? How you see appointments will changeJune 25, 2020Creating structured guidelines for reopening based on local jurisdiction and safety protocols lets clients and employees feel confident you’re minimizing risks.
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Rebound strategies you must implementJune 10, 2020Even though they were declared as “essential businesses,” veterinary hospitals are seeing dwindling patient visits and revenue.
When clients question your pharmacy pricesMay 8, 2020When your team educates clients about the safety and benefits of buying pet medications from your hospital, you’ll win their trust, confidence, and loyalty.
How to use technicians as physician assistantsMarch 30, 2020Established in the mid-1960s, physician assistants are licensed to help deliver primary medical care under the supervision of a physician.
Do your vaccine conversations need a makeover?March 6, 2020Clients want specific advice on which vaccines their pets need to stay protected. Too often, your team may use wiggle words that could put pets at risk.
Why your clients are declining dentistryFebruary 13, 2020While eight out of 10 patients you examine will need dental treatments, fewer than four clients will accept professional care for their pets.
How to prevent no-showsJanuary 3, 2020No one likes being stood up. Why not avoid this problem before it starts?
10 easy tricks to get more done todayJuly 16, 2019Overflowing summer appointments have you working through lunch… again. You go home exhausted and order your third pizza this week because you’re too tired to cook. Sound familiar?
Front-office hacks that make work easierMay 2, 2019Your client-care team members should be masters of multitasking and problem solvers. During my 22 years of coaching receptionists, I've discovered helpful tips and tricks that make running the front desk easier. You're going to want to get started now: 1) Get wireless headsets Because receptionists answer hundreds of calls daily, headsets will reduce back and neck pain caused from cradling phones on shoulders. The American Physical Therapy Association (APTA), doctors, chiropractors, and physiotherapists all advise using headsets. Studies show wearing a headset instead of holding the phone can improve productivity up to 43 percent.1 Headsets let receptionists talk and type, speeding up the time it takes to book appointments and process prescription refill requests. Headsets also can eliminate hold time. While wearing a wireless headset and talking with a client, the receptionist could walk to the pharmacy to confirm the pet owner's prescription refill is ready. A headset also keeps the microphone in the same position as receptionists move their heads and speak, so voices sound consistent to callers. Noise-canceling microphones can remove up to 75 percent of background noise, filtering out sounds of barking dogs and other ringing phones.1 Ask your phone equipment vendor which headsets are …
