Why your front-desk team sucksMarch 13, 2019Do you remember the first time you told a pet owner her dog was dying? You were sweating bullets, struggling to find the right words, and tried your best to be honest and compassionate. I'm going to have a similar conversation with you. Your front-desk team is in critical condition. If you don't resuscitate your employees, client relationships will die. Every client interaction begins and ends with your client-care team. From the phone call to book an exam to collecting payment at checkout, your front-office staff impacts your hospital's revenue and client relationships. Here are your team's ailments and how to cure them: 1)They don't know your standards of care. As a mystery caller, I explained I had recently moved from another state and received an email from my previous veterinarian that my dog was due for a checkup. I asked which vaccines would be needed in our new community and the cost. The employee replied, "The shots are always up to you, but we usually do leptospirosis, distemper, rabies, and bordetella." Describe core vaccines with confidence, rather than "shots are up to you." Miscommunication of basic medical information is commonplace. In another call about a 16-week-old kitten, …
Education Center - SponsoredReclaiming Lost Hours: How Digital Prescription Management Is Reshaping Veterinary Workflowsby • MWI Animal HealthAs administrative burdens grow, digital prescription management offers veterinary teams a path to greater efficiency, fewer errors, and more time for patient care.
Leveraging your team to its maxMarch 4, 2019If you always do what you have always done, you always get where you have always gone. This is a slight variation of Einstein's definition of insanity. Let's explore how this unfolds within the realm of veterinary team utilization. Your veterinary team is made up of people with various passions and talents. Each team member brings great depth and breadth to the services provided to the client and patient. Clearly defining their roles, expertise, and scope of practice improves the delivery of veterinary care. You may recall the 1999 Mega Study1 commissioned by the American Veterinary Medical Association (AVMA), Association of American Veterinary Medical Colleges (AAVMC), and American Animal Hospital Association (AAHA) entitled "The Current and Future Market for Veterinarians and Veterinary Medical Services in the United States." The study defined six critical issues to be addressed for veterinary medicine to succeed moving into the next millennium: 1) Veterinarian's income 2) Economic impact of large numbers of women in the profession 3) Global demand for all categories of veterinary services 4) Inefficiency of the delivery system 5) Supply of veterinarians 6) Skills, knowledge, aptitude, and attitude of veterinarians and veterinary students Let's briefly address the other categories before delving …
Widening the scope of laparoscopyJanuary 10, 2019The advantages of laparoscopy are obvious—smaller incisions, less pain, faster recovery, and less scarring. It is no wonder, then, that laparoscopy continues to advance in application, instrumentation, technique, and training.
Leveling the playing field with cooperatives, GPOsDecember 27, 2018It is during the maturation phase of businesses that group purchasing organizations (GPOs) and cooperatives show up, offering small fish the buying power of a big fish—in this case, the consolidated corporate veterinary practices and pet supply retailers.
Benefits of in-house labsDecember 27, 2018In the last two decades, the veterinary profession has seen rapid and unprecedented growth, yielding greater access to reliable diagnostic capabilities and effective therapeutic options.
NTSA honors team behind K9 Diesel medical trainerDecember 13, 2018TraumaFX, a division of Kforce Government Solutions (KGS) received the National Training and Simulation Association’s (NTSA’s) Modeling and Simulation Acquisition Team Award for helping create K9 Diesel.
Hill's Pet Nutrition funds major renovation at KSU veterinary collegeNovember 27, 2018Kansas State University (KSU) College of Veterinary Medicine has received a record sponsorship by Hill’s Pet Nutrition to fund the school’s renovation of Mosier Hall.
iVET360 offers risk-free marketing to veterinary practicesSeptember 24, 2018iVET360, an independently owned and operated veterinary services company, with clients in all 50 states, is offering services with no monthly contract.
How 'brain candy' helps petsJune 18, 2018The female pit bull had a tough-chick approach to life: Be aggressive first; ask questions later. Her owner was a dog trainer and had taught her well as far as obedience training, but the dog was aggressive toward other dogs in the home and toward some humans.
USDA training now open to all veterinary professionals for CE creditAugust 17, 2017The U.S. Department of Agriculture’s National Veterinary Accreditation Program (NVAP) training modules are now open to all licensed veterinarians and to veterinary technicians, thanks to a partnership between the NVAP and Iowa State University.
