What millennial pet parents want from usJanuary 5, 2021Successful veterinarians who practice in major metropolitan areas will agree millennial clients can be readily pressed into veterinary practice gemstones.
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Post-pandemic social media marketing: What do you need to know?June 15, 2020As veterinary professionals continue to adjust to the new normal brought on by the pandemic, many are left wondering how they can effectively communicate with clients through social media.
Courageous conversations: Respond, don't reactFebruary 12, 2020Rather than reacting when a conflict occurs, learn productive ways to respond to sensitive conversations with coworkers, management, and/or clients.
Stand out in a crowdJanuary 7, 2020It behooves us to always keep in mind our clients also have choices. They vote by walking in our door; it’s up to us to communicate why we deserve their business.
In-store veterinary clinics more prevalentDecember 9, 2019The changing face of the pet product industry has affected clients’ overall perception of animal health care, and this might have an impact on veterinary visits.
Dealing with disruptive clientsOctober 28, 2019Disruptive clients are not necessarily angry or unruly. Sometimes, they come in a much calmer, yet needier format.
Study finds owners are humanizing their pets more and moreOctober 28, 2019Thinking about moving to the beach because your dog loves water? You're not alone. A new survey finds a pets-are-people-too mentality is influencing marketing and retail trends.
Avoid a meltdown when Dr. Popular isn't availableAugust 29, 2019A longtime client calls and requests an appointment with Dr. Popular.
New training initiative to focus on better communication skillsAugust 29, 2019The American College of Veterinary Internal Medicine (ACVIM) and CareCredit are working together to help veterinarians develop advanced communication skills to improve the quality of care for pets and their families. Launching in 2020, the Advanced Clinician-Client Dynamics training initiative comprises workshops and courses to help veterinarians identify and address medical topics and concerns between clinicians, other veterinary team members, and clients early by recognizing pet owners' perspectives and goals. The goal of the three-year strategic partnership is to help participants use their knowledge to build greater trust with the pet owner, with the intended result of acceptance and follow through on medical recommendations, follow-up visits, and pursuit of advanced medical care for improved outcomes for the pet and family. By effectively connecting with team members and pet owners, veterinarians can work toward decreasing job-related stress and avoid burnout. "Traditionally, residency programs have focused on training for technical skills," says current ACVIM president-elect and incoming chief executive officer, Linda Fineman, DVM, DACVIM (oncology). "Along with a shifting demographic in our college, with many more ACVIM specialists working in private practice, there is greater recognition of the importance of professional skills in achieving better medical and business outcomes." The training initiative …
Need help selling services? It's all about client communicationJuly 24, 2019As independent, small-business practice owners, we are all very aware of the changes in our profession over the last 20 years and the need to search out new services or products allowing us to stay relevant and keep ahead of the competition. It is not just our neighboring clinics that can take a bite out of our profitability. Indeed, we must also keep in mind that in this information-saturated digital world, our clients are exposed to an astounding number of influences regarding pet care, all of which have a profound impact on their buying tendencies, as well as their trust in your offerings.
